Terms and Conditions

Yukto is a software platform that lets businesses send and receive WhatsApp messages, run broadcast campaigns, automate replies with chatbot flows and AI, manage conversations across a team, and trigger messages from their own systems through our API.

Yukto is a software provider. We are not WhatsApp, and we are not Meta. Message delivery depends entirely on Meta's WhatsApp Business Platform, which we do not own or control.

The Service is for registered businesses and the individuals they authorise. You must be at least 18, legally able to contract, and not barred from using WhatsApp or Meta products. You may not use the Service if Meta has banned you from its platforms.

You are responsible for:

• The accuracy of your registration details
• All activity under your account
• The confidentiality of credentials and API keys
• The conduct of every user you invite into your organisation

Notify us immediately at security@yukto.app of any suspected unauthorised access. We may suspend an account where we reasonably believe it is compromised.

Depending on how you onboard, either you hold the contractual relationship with Meta for your WhatsApp Business Account ("WABA"), or Yukto facilitates it on your behalf. In either case:

• You are responsible for the accuracy of the business details you supply to Meta
• You must complete Meta Business Verification where Meta requires it
• Display name approval, template approval, messaging tier limits, quality ratings, and number bans are decided by Meta alone. We cannot overturn them
• You authorise us to access your WABA and phone numbers strictly to operate the Service
• If Meta suspends or restricts your WABA, the Service may become partly or wholly unavailable to you through no fault of ours

Before sending any message through the Service, you must have obtained opt in consent from the recipient that meets the standard set by Meta's WhatsApp Business Messaging Policy and all applicable law. You must:

• Obtain consent through a clear, affirmative action that names your business and states that the recipient will receive WhatsApp messages from you
• Keep records of when and how each recipient opted in, and produce them on request
• Honour opt out requests including "STOP", "UNSUBSCRIBE" and equivalents in any language promptly, and stop messaging that recipient
• Not upload purchased, scraped, rented, or otherwise unconsented contact lists
• Not message anyone listed on an applicable do not disturb or do not call register where the law requires you to check it

You are the sender of record for every message. You alone are responsible for its content and for having the right to send it.

You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy, and all applicable law. Those policies are incorporated into these Terms by reference.

You must not use the Service to:

• Send spam, bulk unsolicited messages, or content to recipients who have not opted in
• Send unlawful, fraudulent, deceptive, defamatory, obscene, hateful, or harassing content
• Impersonate any person or business, or misrepresent your affiliation
• Promote goods or services prohibited by Meta's policies, including illegal drugs, tobacco, weapons and ammunition, restricted alcohol, adult content, restricted gambling, counterfeit goods, unapproved supplements, body parts, and multilevel marketing schemes
• Distribute malware, phishing links, or other harmful code
• Collect payment card numbers, passwords, one time passwords, or other credentials over WhatsApp
• Circumvent rate limits, messaging tiers, template approval, or any other platform control
• Reverse engineer, resell, or white label the Service without our written agreement
• Interfere with the integrity or performance of the Service, or attempt to access another Client's data

We may remove content, throttle sending, or suspend an account immediately where we reasonably believe this section has been breached. Where practical we give notice first; where risk to the platform, to recipients, or to our standing with Meta is immediate, we act first and notify after.

This section applies where Yukto bills you for message volume. Where Meta bills you directly for messaging, only the platform fee provisions apply.

• Prepaid model. You top up a wallet in advance. Charges are deducted as messages are sent.
• Per message pricing. Rates depend on the message category set by Meta (marketing, utility, authentication, or service) and on the destination country. Current rates are shown in your dashboard and may change on 30 days' notice.
• Platform fees. Any subscription or setup fee is stated at the time of purchase, charged in advance, and non refundable except as set out in the Refund Policy.
• Insufficient balance. When your wallet reaches zero, outbound sending stops. Inbound messages continue to be received. We are not liable for messages not sent because of an empty wallet.
• Meta charges. Meta's own pricing, conversation categories, and free tier rules are set by Meta and change from time to time. We pass through changes as they take effect.
• Taxes. All fees are exclusive of GST and other applicable taxes, which are added at the prevailing rate and shown on your invoice.

Wallet balances are not a deposit, earn no interest, and are not transferable between accounts. Refunds are governed by the Refund Policy, which forms part of these Terms.

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is notified in advance where practical. We are not responsible for downtime caused by Meta, your own systems or network, your AI provider, or other events outside our reasonable control. Any service level commitment applies only if stated in a separate signed agreement.

You retain all rights in the data you and your End Users put into the Service. You grant us a limited licence to host, process, and transmit it solely to operate the Service for you.

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, you are the controller and we are the processor, and you warrant that you have a lawful basis for the processing you instruct.

We retain all rights in the Service, including its software, interfaces, documentation, and trade marks. These Terms grant you a non exclusive, non transferable, revocable right to use the Service during your subscription.

Feedback you send us may be used without obligation.

The Service depends on Meta's WhatsApp Business Platform and, where you enable them, third party AI providers, payment processors, and any systems you integrate through our API. Those services are governed by their own terms.

We are not responsible for their acts, omissions, availability, pricing, or policy changes. In particular, the Service may be affected by:

• Meta suspending, restricting, or banning your WhatsApp Business Account or phone number
• Meta rejecting your templates or display name
• Meta changing its pricing, categories, or policies
• Messaging tier limits or quality rating restrictions applied by Meta
• Your own systems, network, or integration failing
• Errors or unavailability at a third party AI provider you selected
• Force majeure or another event outside our reasonable control

By you

You may cancel at any time from your dashboard or by writing to support@yukto.app. Cancellation takes effect at the end of the current billing period.

By us

We may suspend or terminate immediately if you breach these Terms, in particular Sections 5 and 6, if you fail to pay, if your use exposes us to legal or platform risk, if Meta requires it, or if required by law. For other reasons, we give 30 days' written notice.

On termination

Access ends. Unused wallet balance is refundable under the Refund Policy. Your data is retained for 30 days so you can export it, then deleted in accordance with the Data Deletion Policy. Sections 9, 10, 13, 14, 15, and 16 survive.

Except as expressly stated, the Service is provided "as is" and "as available", and we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non infringement to the fullest extent the law allows.

We specifically do not warrant that any message will be delivered or read, that Meta will approve any template or display name, that your number will not be rate limited or banned, that AI generated replies will be accurate or appropriate, or that the Service will be error free.

AI outputs are generated by third party language models and may be wrong, incomplete, or unsuitable. You are responsible for reviewing and configuring them, and you remain responsible for every message sent from your number.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunity, however caused.

Our total aggregate liability arising out of or relating to the Service is limited to the greater of (a) the fees you paid us in the three months immediately before the event giving rise to the claim, or (b) the minimum amount required by applicable law.

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

You will indemnify and hold us harmless against claims, damages, losses, and reasonable legal costs arising from your content, your breach of Sections 5 or 6, your violation of law or Meta's policies, your infringement of third party rights, or a claim by a recipient that you messaged them without consent.

These Terms are governed by the laws of India. The courts at Deoria, Uttar Pradesh have exclusive jurisdiction, subject to any mandatory consumer protection rights you may have.

Before filing, the parties will attempt good faith resolution for 30 days from written notice of the dispute.

These Terms, together with the Privacy Policy, Refund Policy, and Data Deletion Policy, are the entire agreement between us. If any provision is held unenforceable, the rest survives. Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent; we may assign them to a successor in a merger or acquisition. Nothing here creates a partnership, agency, or employment relationship.

We may amend these Terms. Material changes take effect 30 days after we notify you by email or in product notice. Continuing to use the Service after that constitutes acceptance. If you object, you may terminate and receive a refund of your unused wallet balance under the Refund Policy.